Privacy Policy

Last updated: April 2026

1. Introduction

Photomenal ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services. Photomenal is operated from Pennsylvania, United States.

2. Age Requirement

Photomenal is not intended for users under the age of 16. We do not knowingly collect personal information from anyone under 16. If we learn that we have collected personal information from a user under 16, we will promptly delete that information. If you believe a child under 16 has provided us with personal data, please contact us at support@photomenal.app.

3. Information We Collect

Account Information: Email address, display name, and authentication credentials when you create an account.

Product Images: Photos you upload for AI-powered image generation.

Generated Images: AI-generated product images created through our service.

Usage Data: App usage patterns, feature interactions, and generation job metadata.

Device Information: Device type, operating system version, and app version for technical support and service improvement.

Subscription Data: Subscription status, plan type, and purchase history managed through Apple App Store and RevenueCat.

4. How We Use Your Information

To provide and maintain our AI image generation service
To process your product images and deliver generated outputs
To manage your subscription and credit balance
To communicate with you about your account and service updates
To improve our service quality and user experience
To comply with legal obligations

5. AI Image Processing

Our service uses third-party AI processing services to generate product images. When you submit a photo for generation:

Your product image is securely transmitted to our AI processing providers
Generated images are stored on our cloud storage infrastructure
We do not use your images to train AI models
Images are processed solely for the purpose of delivering your requested generation
Content safety filters are applied to reject prohibited content

AI Accuracy Disclaimer: AI-generated images are produced by third-party machine learning models. Results may contain inaccuracies, artifacts, or unintended modifications to your product's appearance. Photomenal does not guarantee the accuracy or quality of AI outputs. You are responsible for reviewing all results before use.

6. Data Storage & Security

Your data is stored using industry-standard cloud infrastructure providers. All data is encrypted in transit (TLS 1.2+) and at rest. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. Third-Party Service Providers

We share data with the following categories of service providers, solely to operate our service:

AI processing providers: For generating product images
Cloud storage providers: For securely storing your images
Database providers: For account and job metadata
Payment and subscription management: Apple App Store for payment processing and RevenueCat for subscription management

All third-party providers are contractually obligated to protect your data and process it only as instructed by us.

8. Data Sharing

We do not sell, rent, or trade your personal information. We share data only with the service providers listed above, and only as necessary to deliver our service. We may disclose your information if required by law, legal process, or government request.

9. Data Retention & Deletion

Account Holders: We retain your data for as long as your account is active. You may request deletion of your account and all associated data at any time by contacting us at support@photomenal.app or through the app settings. Upon receiving a deletion request, we will permanently delete your personal data within 30 days. Some data may persist in encrypted backups for up to 90 days before being fully purged.

Non-Account Holders: If you have used our app without creating an account, we may have collected limited device and usage data. You may request deletion of this data by contacting us at support@photomenal.app with your device information.

10. Your Rights — GDPR (EEA Users)

If you are located in the European Economic Area, you have the following rights under the General Data Protection Regulation:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

Legal basis for processing: We process your data based on (a) contractual necessity to provide our service, (b) your consent where applicable, and (c) our legitimate interests in improving the service.

To exercise any of these rights, contact us at support@photomenal.app. We will respond within 30 days.

11. Your Rights — CCPA (California Residents)

If you are a California resident, you have the right to:

Know what personal information is collected about you
Know whether your personal information is sold or disclosed and to whom
Opt out of the sale of your personal information
Access your personal information
Request deletion of your personal information
Non-discrimination for exercising your privacy rights

We do not sell your personal information. To submit a request, contact us at support@photomenal.app.

12. International Data Transfers

Your data may be transferred to and processed in the United States, where our service infrastructure is located. If you are located outside the United States, including in the European Economic Area, you acknowledge that your data will be transferred to the United States. By using the Service, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. Apple App Store

Subscriptions are processed through Apple's App Store. Apple's collection and use of your data is governed by Apple's Privacy Policy. We receive limited subscription status information through RevenueCat to manage your service entitlements.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

15. Contact Us

For privacy-related inquiries:
Email: support@photomenal.app

Photomenal
Pennsylvania, United States